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    • Exchange and Return Policy

    Exchange and Return Policy

    As part of our commitment to providing the best customer service, all purchases from our store are eligible for exchange and return within just 3 days of arrival. All you need to do is:


    • Ensure the shipment is undamaged, in its original condition, and free from any defects.

    • If the customer wishes to exchange a product that is not defective, the customer will be responsible for the shipping and return shipping costs.

    • If the order has been shipped and the customer wishes to cancel it and receive a refund, the shipping and return fees will be applied. The remaining balance will be refunded to the customer's account after the shipping company receives the shipment within a maximum of 14 business days.

    • If the product is defective or does not match the website description, you are entitled to an exchange and a free replacement. Please note that our offers and discounts do not include returns or exchanges. Please confirm your order before completing it.

    • If the order is not received, the customer will be responsible for the shipping costs (50 SAR or as per the fees stated in the order) and the full cash-on-delivery fee.

    • Orders from outside the Kingdom of Saudi Arabia are not eligible for return or exchangeProducts cannot be returned after use.

    • Service products (such as packaging, cash on delivery, and shipping) cannot be returned.

    • Items purchased during any promotional offer or sale cannot be exchanged.



    We are always happy to serve you and welcome you at any time.